Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information (as defined by POPIA)

• Contact Details: Name, email, phone number, physical address.

• Payment Information: Billing details (processed securely via third-party payment processors).

• Water Sample Data: Location of sample, test results (linked to your account if applicable).

• Communications: Emails, service inquiries, or complaints.

Non-Personal Information

• Website Usage: IP address, browser type, pages visited (via cookies).

• Analytics: Aggregated data for service improvement (Google Analytics, etc.).

2. How We Use Your Information (Purpose of Processing)

Under POPIA Section 11, we only process personal information for lawful purposes, including:

• Processing water testing requests and delivering reports.

• Customer support and communication.

• Billing and transaction processing.

• Compliance with legal obligations (e.g., reporting contaminated water to authorities if required by law).

• Improving our website and services (with anonymized data where possible).

3. How We Share Your Information

We do not sell your data. Disclosures may occur in these cases:

• Third-Party Labs: If outsourcing tests, we ensure they comply with POPIA (Section 21).

• Legal Requirements: If mandated by law (e.g., under POPIA Section 27 for public health/safety).

• Service Providers: Payment processors, IT support (under strict confidentiality agreements).

4. Data Security (POPIA Section 19)

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption of sensitive data.

• Secure storage of physical/digital records.

• Access controls to limit internal data exposure.

Note: While we take precautions, no system is 100% secure—we cannot guarantee absolute protection.

5. Your Rights Under POPIA

You have the right to:

• Access your personal data (Section 23).

• Correct inaccurate or outdated information (Section 24).

• Request deletion of data (unless we’re legally required to retain it) (Section 24).

• Object to processing for direct marketing or unwarranted profiling (Section 11(3)).

• Lodge a complaint with the Information Regulator of South Africa(https://www.justice.gov.za/inforeg/).

To exercise these rights, contact us at [Your Contact Email].

6. International Data Transfers

If data is transferred outside South Africa, we ensure the recipient country has adequate privacy laws or use POPIA-approved safeguards (e.g., binding corporate rules).

7. Retention of Data

We retain personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy.

• Complying with legal/regulatory requirements (e.g., 5 years for lab records).

8. Cookies & Tracking

We use cookies for:

• Essential website functionality.

• Analytics (you can disable non-essential cookies via browser settings).

9. Children’s Privacy

We do not knowingly collect data from children under 18 without parental consent (POPIA Section 34).

10. Updates to This Policy

Changes will be posted here with a revised "Last Updated" date. Continued use of our services constitutes acceptance.

Complaints may also be directed to the Information Regulator of South Africa:

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

https://www.justice.gov.za/inforeg/

Contact Us

If you have any questions, you can contact us:

📧 By email: [email protected]

🌐 Via our website: https://watermarshall.co.za/contact

Book your Water Test today

Water Sampling & Testing services includes: SANS241 + Microbiology Test (SANAS Accredited Laboratory). Sampling at your premises by one of our representatives. Water Marshall also make use of Courier services where required. Kindly leave your number and we will get back to you within 24hours or alternatively contact us.